Returns & Refunds Policy
We want you to be completely satisfied with your purchase. Learn about our 7-day return policy below.
7 Days to Return
You have 7 days from the date of delivery to initiate a return request.
Original Condition
Items must be unworn, unused, unwashed, and in their original packaging.
Easy Process
Start the return directly from your Orders dashboard in just a few clicks.
1. Eligibility for Returns
To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase (your order confirmation email).
2. Non-Returnable Items
Certain types of items cannot be returned due to hygiene, safety, or legal reasons. These include:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products, cosmetics)
- Intimate or sanitary goods (undergarments, swimwear)
- Hazardous materials, flammable liquids, or gases
- Gift cards and downloadable software products
3. How to Start a Return
To start a return, please follow these steps:
- Log into your Negotia account and go to the Orders section.
- Select the order containing the item you wish to return.
- Click on Request Return next to the specific item.
- Select a reason for the return and upload clear photos if the item is damaged or defective.
- Submit the request. Our seller and admin team will review it within 24-48 hours.
Once accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.
5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not support direct exchanges across sellers.